Effective Date: [23/2/2025]
We want you to be satisfied with your purchase. Please review our return and refund policy below.
1. Returns
- Returns are accepted within [Insert Number] days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Certain items may not be eligible for return (e.g., digital goods, personalized items, or final sale items).
2. Return Process
- To initiate a return, please contact our support team with your order number and reason for return.
- Once approved, you will receive return instructions, including the return shipping address.
- You are responsible for paying return shipping costs unless the item was defective or the wrong item was sent.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within [Insert Number] business days.
- Shipping costs (if any) are non-refundable unless otherwise stated.
4. Exchanges
- Exchanges may be offered for items that are defective or damaged. If you need to exchange an item, contact us with details and photos of the issue.
5. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, check your bank account or contact your payment provider.
- If the issue persists, please contact us for assistance.
Shipping Policy
Effective Date: [Insert Date]
We aim to deliver your order in a timely and reliable manner. Please review our shipping policy below.
1. Processing Time
- Orders are typically processed within [Insert Number] business days.
- Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Delivery Estimates
- Shipping charges are calculated and displayed at checkout.
- Estimated delivery times:
- Domestic: [Insert Range, e.g., 3–7 business days]
- International: [Insert Range, e.g., 7–21 business days]
- Delivery delays can occasionally occur due to weather, carrier issues, or customs.
3. Order Tracking
- A tracking number will be provided once your order ships.
- You can use this number to track the delivery status through the carrier’s website.
4. Shipping Restrictions
- We currently ship to [Insert applicable countries or regions].
- Some items may have shipping restrictions due to size, weight, or local regulations.
5. Lost or Damaged Packages
- We are not responsible for lost or stolen packages after delivery confirmation.
- If your package arrives damaged, please contact us immediately with photos of the damage and packaging.